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Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Refund & Exchange
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through Track your order tab.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed over 30 mins of order time. However, you could ask for a refund, which falls under our return policy.
How long does the delivery take?
We usually take 5-10 business days for your order to be shipped & delivered. Orders might take a delay during holiday seasons.
Do you offer free shipping?
Yes, free shipping is available for all the orders that's placed on cozytag.com.
Do you ship overseas?
Yes, we ship all over the world.
What is your Refund & Exchange Policy?
You can ask for a refund within 14 days of your purchase. Returned items must be in the exact same condition as they were received.
How do I track my Refund?
How long does it take to get the Refund?
Once we receive your return, please allow us 14 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Orders
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through Track your order tab.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed over 30 mins of order time. However, you could ask for a refund, which falls under our return policy.
Shipping & Delivery
How long does the delivery take?
We usually take 5-10 business days for your order to be shipped & delivered. Orders might take a delay during holiday seasons.
Do you offer free shipping?
Yes, free shipping is available for all the orders that's placed on cozytag.com.
Do you ship overseas?
Yes, we ship all over the world.
Refund & Exchange
What is your Refund & Exchange Policy?
You can ask for a refund within 14 days of your purchase. Returned items must be in the exact same condition as they were received.
How do I track my Refund?
How long does it take to get the Refund?
Once we receive your return, please allow us 14 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.